Terms & Conditions

1. Acceptance of Terms

By accessing and using Xolopay's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms & Conditions govern your use of our loan application services, website, and any related services provided by Xolopay.

2. Service Description

Xolopay provides loan facilitation services, including but not limited to:

• Personal loan applications
• Business loan applications
• Home loan applications
• Loan against property applications
• Secured and unsecured overdraft applications
• Loan comparison and guidance
• Documentation assistance

We act as an intermediary between borrowers and financial institutions, helping you find suitable loan products and facilitating the application process.

3. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Be a resident of India
• Have a valid PAN number
• Provide accurate and complete information
• Have the legal capacity to enter into loan agreements
• Meet the eligibility criteria set by lending institutions

4. User Obligations

By using our services, you agree to:

• Provide accurate, complete, and up-to-date information
• Maintain the confidentiality of your account information
• Notify us immediately of any changes to your information
• Use our services only for lawful purposes
• Not attempt to gain unauthorized access to our systems
• Not interfere with the proper functioning of our website
• Comply with all applicable laws and regulations

5. Application Process

Our loan application process includes:

• Online application form submission
• Document verification and collection
• Credit score assessment
• Loan eligibility evaluation
• Connection with suitable lenders
• Application tracking and updates

Submission of an application does not guarantee loan approval. Final approval is subject to the lender's terms and conditions.

6. Fees and Charges

Our fee structure includes:

• Processing Fee: Applicable as per lender terms
• Service Fee: For our facilitation services
• Documentation Fee: For document processing
• Other Charges: As applicable and disclosed upfront

All fees and charges will be clearly communicated before loan disbursement. No hidden charges apply.

7. Privacy and Data Protection

Your privacy is important to us. We collect, use, and protect your personal information in accordance with our Privacy Policy. By using our services, you consent to:

• Collection and processing of your personal data
• Sharing information with lenders and service providers
• Communication via SMS, email, and WhatsApp
• Use of your information for service improvement

For detailed information, please refer to our Privacy Policy.

8. Communication Consent

By using our services, you consent to receive communications from us through:

• SMS: For OTP verification, application updates, and important notifications
• Email: For documents, statements, and detailed communications
• WhatsApp: For customer support and quick updates
• Phone Calls: For verification and customer service

You can opt-out of non-essential communications at any time by contacting us.

9. Disclaimers

We provide the following disclaimers:

• Loan approval is subject to lender discretion and eligibility criteria
• Interest rates and terms may vary based on individual profiles
• We do not guarantee loan approval or specific terms
• Processing times may vary depending on various factors
• We are not responsible for lender decisions or delays
• Information provided is for guidance purposes only

10. Limitation of Liability

Xolopay shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or business opportunities
• Data loss or corruption
• Service interruptions
• Third-party actions or decisions
• Regulatory changes affecting loan terms

Our total liability shall not exceed the amount paid by you for our services.

11. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, and software, is the property of Xolopay and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, or create derivative works without our written permission.

12. Termination

We may terminate or suspend your access to our services:

• For violation of these terms
• For fraudulent or illegal activities
• For providing false information
• At our discretion with reasonable cause

You may terminate your relationship with us at any time by discontinuing use of our services.

13. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of courts in [Your City], India.

14. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.

We will notify you of significant changes through email or website notifications.

15. Contact Information

For questions about these Terms & Conditions, please contact us:

16. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.